UNDERHOOD PRIVACY POLICY
Last Updated: September 30, 2019

This Privacy Policy explains how Underhood collects, uses and discloses information from our users ( “user”, “you” ) and what are your rights and choices when you use Underhood websites, platform and other products and services (“Services”) or when you otherwise interact with us and also how we process personal information on our Underhood B2B marketing database.

In this document “Underhood” and “we” refer to Tekir Oy which is a Finnish limited company (Business ID 1731321-4).

How do we collect your data?

1. Information you provide to us

When you sign-in to our Services we collect the following information: name, email address, phone number (optional), company (optional).

Facebook permissions asked by Underhood. Underhood uses Facebook Login for your signing and logging into Underhood and for authentication. That’s why Underhood asks for some Facebook permissions allowing it to perform actions with your Facebook account and to retrieve information, including personal data, from it. So it means that Underhood connects with your account on the Facebook social network, provided by Facebook Inc.

The Facebook permissions asked are the following: Your name and your primary email address. In addition Underhood gets a unique Facebook ID for your authentication purposes only. ID doesn’t provide any additional information from your Facebook account.

For more information about these permissions, please see the Facebook permissions documentation and the Facebook privacy policy.

For premium subscriptions we also collect all or some of the following billing and payment information: VAT number, business ID, company address, billing address and other invoicing details and credit card information (which is processed by a third-party payment processing service).

We retain your messages with our support and sales including message content and your contact information that you have provided.

2. Automatically collected information

When you visit our website or sign-in to or use our Services, we automatically collect the following information provided by your browser or mobile device:

Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages accessed, your IP address, your general location and the page you visited before navigating to our Services.

Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

Information collected by cookies and other tracking technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that enable our website or our service providers’ systems to recognize your browser, capture and remember certain information. Web beacons are electronic images that may be used in our emails and help deliver cookies, count visits and understand usage and measure effectiveness of our communication. For more information about cookies, and how to disable them, please visit our Cookie policy.

3. Information we collect from other sources

We may also obtain information from other sources for our B2B marketing database and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to social media services, other publicly available sources and data enrichment providers.

This type of information may include: name, email address, phone number, organization/company name and contact information, company classification information, your job role and your publicly available social media information.

How are we using your data?

Underhood collects your data so that we can:

Provide, maintain, customize and improve our Services:

  • Administer your Underhood user account.
  • Provide and deliver the Services you subscribe or order.
  • Process payment transactions and send you confirmations, receipts and invoices.
  • Personalize and improve the Services.
  • Monitor and analyze trends, usage and activities in connection with our Services.
  • Prevent fraudulent and other illegal activities.
  • Communicate with you:

  • Send you technical notices, updates, security alerts and support and administrative messages.
  • Send you promotional messages regarding special offers, new products, events arranged by us and provide news and information we think you might like.
  • Respond to your comments, questions and requests and provide customer service.
  • Target our marketing activities so that you receive more relevant communication from us.
  • Legal basis for processing your data

    We may process your personal data only if one of the following applies:
  • Processing is necessary for us to process your personal information in certain ways in order to provide the Services to you, in accordance with a contract between you and us.
  • Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party but not in conflict of your rights.
  • You have given consent to the processing of your personal data for one or more specific purposes.
  • Your rights

    Your choices

    Account information: You may update, correct or delete information about you at any time by logging into your online account or emailing us at [email protected]

    Marketing communications: You may opt out of receiving marketing emails from Underhood by clicking the “unsubscribe” link at the bottom of any of our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

    Cookies: See our Cookie policy.

    Your data protection rights

    We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
  • The right to access – You have the right to request Underhood for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Underhood corrects any information you believe is inaccurate. You also have the right to request Underhood to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Underhood restricts the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email us at [email protected].

    Retaining Your Information

    Underhood will retain your information only for as long as is necessary for the purposes set out in this privacy policy:
  • Underhood will retain your information for as long as you are a free trial user or a premium subscriber.
  • If you continue using Underhood’s free version after free trial period or after terminated premium subscription, Underhood will retain your information for one year after your last login to the Service.
  • Underhood will retain your information on Underhood’s B2B marketing database for one year from adding your information or your last interaction with us.
  • We also retain log files for internal analysis purposes. These log files are typically anonymized and retained to improve functionality of the Services, except in cases where they are used for the safety and security of the Services.

    Cookies and tracking

    We use cookies and similar technologies on our websites and services. Read more about use of cookies and tracking from our Cookie policy.

    Security and place of processing

    Security

    Underhood takes appropriate security measures to prevent any unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

    Place of processing

    The Data is processed at Underhood’s operating office and in any other places where the parties involved in the processing are located. We use third-party service providers and business partners to process our data and to support our business. These include for example server and hosting providers, payment processors, CRM and messaging tools. We ensure that these third parties process your data with maximal care as we do and in accordance with the privacy legislation. If the data is transferred to outside the EU, we have made sure that the data recipients are bound by data privacy responsibilities as stringent as those in force in the EU and that those data recipients are certified under EU-U.S. Privacy Shield framework, which is a framework for ensuring that U.S. companies uphold data privacy at the same level as companies in EU and offer you as the data subject the same rights in regards to your data. An up-to-date list of our data processors is available on request from [email protected]

    EU General Data Protection Regulation (GDPR)

    As an EU based company with majority of the customers in the EU, we are committed to EU General Data Protection Regulation.

    Changes to our privacy policy

    We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 30 September 2019.

    How to contact us

    If you have any questions about Underhood’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us: Email us at: [email protected] Call us at: +358 10 666 1181 Or write us at: Tekir Oy / Underhood, Lautatarhankatu 6, 00580 Helsinki, Finland

    How to contact the appropriate authorities

    Should you wish to report a complaint or if you feel that Underhood has not addressed your concern in a satisfactory manner, you may contact the Finnish Data Protection Authority: Office of the Data Protection Ombudsman

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    Press release (English)

    Lehdistötietote (Finnish)